If something happens.
Damage, theft or loss: here is what to do, and in what order.
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What to do, in order.
The first steps weigh the most.
Note it on delivery
On the delivery document, before you sign.
Tell us within 3 working days
As soon as you find the damage.
Do not move the cargo
Leave it as it is until the surveyor sees it.
Send the documents
A complete file moves faster.
Which documents we need.
The usual list.
- Policy number
- B/L, air waybill or consignment note
- Commercial invoice
- Packing list
- Photos of the damage, before moving the cargo
- Reservation noted on delivery
- Police report, if there was theft
Look up your policy.
With the booking, B/L or container of the insured shipment.
Not showing up? Write to us with the booking or B/L to hand.info@qonetrade.comSee frequently asked questions
Look up your policy
With the booking, B/L or container number of the insured shipment.
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Write to us and we will prepare the quote by hand, from the same data.
Frequently asked questions.
What happens after I report it?
A surveyor inspects the cargo and issues a report. The claim is resolved on it and, if it applies, settled under the policy.
How long does it take?
With a complete file, it is usually resolved in about 45 days.
I signed for delivery without noting anything. Can I still claim?
You can, but it is harder: a clean signature records that it arrived in good order.
What if the damage is not visible on delivery?
Hidden damage can be claimed if reported in time and the cargo was not handled.
Does it cover loss of profit?
Not by default. It is a separate cover.
With parametric insurance, do I still report?
The data triggers payment, with no proof of damage. Tell us anyway so we can help.
Need help with a case?
Tell us what happened and on which shipment.
What you move, in good hands.
We got your message and will reply by email. If it's urgent, call us or message us on WhatsApp.
